Platform
TicketManager
Repair & service workflow management system
Symfony
PHP
MySQL
Automation
Internal Tools
Workflow
About the Project
Repair and service operations were managed manually, making it difficult to track ticket progress, ensure accountability and notify stakeholders efficiently.
Challenges
- Lack of structured ticket tracking
- Limited visibility on repair status
- Manual communication with clients
- Risk of lost or untracked information
- No centralized workflow
Solution
- Centralized ticket management system with lifecycle tracking
- Status history for full traceability
- Secure file upload and document handling
- Automated notifications (email / Telegram)
- Role-based access for staff and administrators
Results
- Improved visibility on all repair operations
- Better communication with clients
- Reduced manual follow-up
- More reliable and structured workflow
- Increased operational efficiency
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